Service Desk Analyst
North Mississippi Medical Center
Tupelo, MS
Full-time
Information Services / Technology (IT)
Posted on December 16, 2021
Customer Service and Support:
- Provides customer service and support to all users of end user devices and software
- Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity
- Timely and accurately installs end user devices and software including upgrades and enhancements
- Evaluates needs of user departments and recommends hardware and software solutions
- Conducts problem-solving research
- Stays abreast of current advances/updates in technology
- Maintains database of system changes and revisions
- Adheres to NMHS/NMMC Policies/Procedures/Guidelines
- Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues
- Associates Degree in Computer Science required; Bachelor's Degree preferred
- Minimum of 1 years' experience in configuring, troubleshooting, installing, and maintenance of software and computer systems; required
- Valid Mississippi driver's license and good driving record; required if hired as an onsite technician, not required for remote/telephone only support
- Operational knowledge of end user devices and related equipment; required
- Demonstrated knowledge of hardware and networking basics; required
- Working knowledge of mobile device support and maintenance; required
- Excellent organizational and communication (written and verbal) skills required
- Excellent interpersonal skills; required